A word or two about HIPAA

One nice thing about a blog is that you can choose to discuss random topics whenever you feel like being random… so, today is my day!

I am sure that everyone has been affected by the HIPAA rules and regulations in multiple ways. If you work in or touch the medical world in any way, you are about to be much more affected than ever before. The new compliance begins September 23, 2013.

Our company has always been HIPAA compliant and we are committed to helping our clients be compliant also. A new area of compliance is in the arena of text messaging. The typical texting that we all do is not HIPAA compliant because it is not encrypted.

Doctors and medical technicians are no different than the rest of us…and have become very accustomed to the convenience of receiving and sending texts to aid them in their work. Being educated to understand that new compliance rules may change their lives in a big way was not very well received!!

Towne does have the ability to send HIPAA compliant encrypted text messages. We have contracted with multiple vendors that provide the encryption and are able to interface with all types of mobile devices.  We are in the process of helping our medical clients to move to compliant texting. Feel free to contact us for information about this option!

Deb Crown

Deb Crown

About Deb Crown

Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.