Is It Time To Consider An Answering Service?

How many calls do you receive during business hours on a daily basis?
0-1010-3030-50More than 50

Who typically answers incoming calls?
We don’t have a designated receptionist, just whoever is able to answer the phone at the moment.We have a receptionist who answers calls in between other office responsibilities.

Have your customers complained about their calls being mishandled? (i.e. long hold times, dropped calls, transferred to the wrong person, unreturned voicemails, etc.)
Unfortunately, yes, and I want to serve them better.No, I haven’t heard any complaints but I want to be sure our service doesn’t slip.

How many after hours calls do you receive on a weekly basis?
0-1010-3030-50More than 50

Is it important that your customers be able to reach you after hours?
Yes, I would like the calls to be screened and need to be contacted about those of an urgent nature.No. But a simple variety of voice mail options to help sort the calls for handling the next day would be helpful.

Is customized technology important to you, such as knowing the zip code a call is coming from, or a secure web portal to record and share client data?
Yes, my priority is streamlining productivity.I’m not sure. I’d have to tell you about what I do to see if it would help me out.No.

Is location important to you?
Yes, I would prefer to use a local answering service in case I need to meet with someone in-person.Somewhat. I would like to use an answering service whose operators are based in the U.S.No, as long as my customers are treated like they’re family, location doesn’t matter.

Have you hired an answering service in the past?
Yes, and I was satisfied with my experience but would like to compare costs.Yes, but I was dissatisfied with my experience.No, I have not.

Where can we send your results?