Blog

The Value of ALWAYS Being There

Well, winter is definitely upon us. ‘Bomb Cyclone’ winter storm, Snownado, Blizzardcane, Snowpocalypse, Snowmageddon or even Thundersnow – bring it on! Here at Towne we kinda like our version of that old saying associated with the post office … ...

Are You Always Open To Respond To Your Customers?

Here we go again! We’re sliding into winter weather. And all of us in the region certainly know how wintry conditions can wreak havoc on running a business. Heavy snow and ice conditions can bring down ...

How To Get A Live Person Answering The Phone

New clients often tell us they had been thinking about hiring an answering service for a long time before they finally decided to reach out to us. They say they just weren’t sure if their business ...

Responding To Customer Email Inquiries

How many times have you sent an email to a business via their website’s “contact us” form and either received no response or received an automated reply that gave no indication of when you should expect a response?

Unfortunately, this ...

Many Businesses Rely On Answering Services

Some people may think that only large corporations hire answering services, or business that need to rely on 24/7 customer support, such as doctors. Any business owner who values their customers and relies on the phone to stay in ...