Customer service at a law office can make or break the practice

Here at Towne, our niche is custom-designing each account to meet the needs of each client. One of our first questions when conversing with a potential client is: ‘What is it that you need?’ or ‘What is your area of pain?’ or ‘How can we best assist you?’  After receiving a few answers to those questions, we can go ahead an offer our solutions to their problems.

Over the years we have come to realize that we have become experts in partnering with certain types of businesses or professions. The most recent addition to our specialized services would be our specialized offerings for law offices.

Large practice? Great – we can design a customized plan for your after-hours calls. A practice should never again lose that potential client because they placed their call on an evening or weekend. Nor will a valued client ever have to wait 2 days to get the help they need.

Medium practice? Great – we can design two customized plans: One for the business day and another for after-hours calls. Our staff can back-up your staff when they are busy or working short. Maybe you wouldn’t have to hire a temp or pull someone of their job when your receptionist is on medical leave. Our staff can answer and process the calls using a script designed specifically for your practice.  When your office is closed, we can provide an ‘intelligent attendant’ so that you receive the calls you need and retain the others for when your office reopens.

Small practice? Great – we can design a customized plan that will not only make you appear larger but help to streamline and organize your life. Your callers will not have to wonder what is happening in your office or when they can expect a return call and you don’t have to be tied to a voice mail that needs constant checking.

Doing some marketing? Great – we can process the responses 24/7 and also collect the data you require that will inform your marketing decisions of the future.

Planning a seminar or informational event? Great – we can provide a custom or toll-free number for you to use for RSVP’s and then take each registration and pass the information along to you.

We can provide things to enhance your practice or your offerings to your clients that you didn’t even know you needed! A secure web portal to view messages? Easy to use when you are out of the office to see what is happening. Communication contingency and protection solutions? Have you ever thought about what would happen if you need to evacuate your office or can’t get into it because of an emergency? How are your calls processed if your power is out? Elevator entrapment? Security system breach? The list goes on and on…

Enhancing your ability to provide a better customer service experience for your callers is what we do. Not only that, it’s all we do!

Towne Answering Service: Providing seamless integration of people and technology!

Deb Crown
TowneAnswering.com

Deb Crown

About Deb Crown

Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.