FAQ`s

Many times current and potential answering service customers have questions about how an answering service works or how they can enhance their current services. So as a help to our customers we provide many questions asked by our customers by category below. Plus if you have a question please, submit your: name, email address, and your question below and our team will either reply to you privately via email or will post your question on our website along with a detailed answer for you and other potential customers. We love your questions and always want to help facilitate a better answering service experience for you.

DON’T FORGET TO CALL TOWNE ANSWERING SERVICE TODAY FOR YOUR FREE CUSTOMIZED QUOTE:

TOLL FREE: 800-660-4316
or LOCALLY: 215-723-4316

Don´t see your answer? Click here to ask us.

Frequently Asked Questions

 

How do my calls get to your office?
Tom 

We provide a number to which you forward your calls with your local telephone company. After being forwarded, when your phone rings, it is sent here immediately.

 

I'd love an answering service but it seems like it would be expensive. How can a small company afford it or a larger company justify the expense?
John 

For less than you might pay a receptionist for one day and for less than a missed service or sales opportunity, our service would be available to you 24/7 for an entire month.

 

How do I know your service will be available when I need it?
Susan 

For instance, during a snow storm, hurricane or other emergency situation - We have multiple layers of power and system redundancy and have achieved the prestigious ATSI Gold Site Certification award for 99.9% 'Up time'.

 

How can I get my messages?
                                                                                                                                  Judy
The choice is yours....... voice mail, email, fax, off the web, text-to-cell or even by phone!!