History
Towne Answering Service was established in 1968 to provide call center and answering services for medical and commercial clients in the southeastern Pennsylvania area. Towne Answering Service, utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard) was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did Towne Answering Service. The answering and call center equipment utilized by Towne Answering Service then evolved from switchboards to a basic computerized system with handwritten messages. From that, Towne Answering Service moved to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching.
Because of Towne Answering Service's commitment to provide the highest level of service to our customers, in November of 2008, we moved to a larger facility at 208 North Main Street, in Souderton, Pennsylvania. Then, in January of 2009, we implemented our fifth generation of computerized answering service platform since 1995, which has enabled us to continue our growth and meet the needs of our call center and answering service customers into the 21st century.
Towne Answering Service’s computer systems are protected by redundant UPS battery back-up systems and dual standby generators in case of extended power outages. Multiple-route / multiple-vendor telecommunications lines provide fail-over protection. Redundant switching and computer systems provide protection from hardware failures. Off-site backups also protect our data from both digital and physical damage. Remote administrative and operator capabilities are available in case the evacuation of our own facility is needed.
Since 2008, Towne Answering Service has achieved the ATSI Gold Star Site Certification, exceeding industry standards in the areas of business practices and infrastructure, certified for 99.999% up-time.
Towne Answering Service's voice mail equipment is second to none in the answering service and messaging industry and can be used as a "stand alone" voice mail or in conjunction with our staff services. Towne Answering Service is able to achieve a seamless and efficient method of message delivery to accommodate each customer's needs, whether they are traditional, virtual, mobile, web or database related.
CALL TOWNE ANSWERING SERVICE TODAY FOR YOUR FREE CUSTOMIZED QUOTE:
TOLL FREE: 800-660-4316
or LOCALLY: 215-723-4316
