Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.
In November of 2008, after renovating a historic building, we moved to a larger facility at 208 North Main Street, in Souderton, Pennsylvania. Then, in January of 2009, we implemented our fifth generation of computerized answering service platform since 1995, which has enabled us to continue our growth and meet the needs of our call center and answering service customers into the 21st century.
All of our computer systems are protected by redundant UPS battery back-up systems and dual standby generators in case of extended power outages. Multiple-route / multiple-vendor telecommunications lines provide fail-over protection. Redundant switching and computer systems provide protection from hardware failures. Off-site backups also protect our data from both digital and physical damage. Remote administrative and operator capabilities are available in case the evacuation of our own facility is needed. This link will provide you with a detailed Disaster Plan. Click Here for our Disaster Plan.
Since 2008, our company has achieved the ATSI Gold Star Site Certification, exceeding industry standards in the areas of business practices and infrastructure, certified for 99.999% up-time.
The management team at Towne has a combined history of over 100 years of customer service in the telephone and answering service industries.
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