Which Industries Use Live Answering Services?

Some people may think that only large corporations hiring answering services, or business that need to rely on 24/7 customer support, such as doctors. But actually, any business owner who values their customers and relies on the phone to stay in touch with them benefits from professional answering services.

In fact, business large and small, across all industries, are finding that answering services provide an invaluable service in helping them work smarter rather than harder. And they’re not the only ones that benefit — their customers receive 24/7 prompt attention from friendly receptionists who act as extensions of the business and treat them as if they were their own customers.

Here are just a few of the industries that are improving their customer service — and therefore their customer loyalty — by using an answering service:

  • Medical & Healthcare (doctors, home healthcare practitioners, veterinarians, etc.)
  • Service Companies (HVAC contractors, plumbers, construction contractors)
  • Property Management
  • Municipalities
  • I.T. Companies
  • Law Offices
  • Aesthetics Services
  • Transportation Services
  • Entrepreneurs or small business owners

Within any industry, each business chooses the answering service options that best suits their needs. Some use an answering service to pick up calls that come in when staff members are already busy with previous calls. With rollover routing, any call that rings more than three times, for example, will be answered by the answering service.

Other businesses choose to direct their calls to an answering service after office hours. Their customers are greeted by a friendly, professional operator when a business’s office is closed — at night, on weekends, and on holidays. For industries such as healthcare, home service contractors, and some transportation companies, this service is critical for customers that may have urgent needs. Answering service receptionists are trained to know which calls are urgent and how to direct them to the right on-call staff member.  

Finally, some businesses outsource all calls to an answering service that assumes the identity of their business and acts as their front desk. This is particularly helpful for scheduling appointments and freeing up in-house staff members to focus on the tasks of running the business.

Regardless of whether a business uses an answering service to manage some or all of their calls, the benefits far outweigh the costs, which are just a fraction of what it would cost to hire a traditional in-office receptionist. The answering service’s team of professional receptionists ensures that each and every customer receives the prompt and courteous attention they deserve.

To learn how Towne Answering Service can help you work smarter while improving your customer service, call us at 800-660-4316 for a free consultation. You can also visit our website to learn more about our various business solutions and service commitment, and how we can partner with your business to provide personalized, exceptional customer care that meets your specific challenges and goals.

Deb Crown

About Deb Crown

Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.