Towne Answering Service - Did You Know?

• More than 70% of all business transactions take place over the phone. Obviously we are
in the "phone business".

• 67% of incoming calls are less important than the call they interrupt. We can be
your "rollover line" so that you can have
your conversation without interruption.

• 75% of business calls fail to reach the desired party on the first try. We can connect you with your client.

• 50% of business calls are not business related. We can screen your calls so that you can take care of your business.

• 67% of the time, key employees are inaccessible by phone. We can make the
connection between yourself and important callers.

• 50% of business calls are one-way messages not requiring a response. Our business is
taking messages so you don't have to!

• 90% of receptionist-taken messages have complete information. We can ask the
questions to get the information you require to facilitate your return call.

• 88% of people think recordings are less effective than a live person. "Perception is everything" and recordings are not perceived as being adequate.

• 31% of people rarely or never leave a message on a recorder that has answered
the call. A live voice gives the impression
that wheels are already turning.

• By the end of 2001, more than 75% of Global 2000 companies had outsourced
some function of their help desk. Our staff
is available 24/7.

• 75% of all customer interaction occurs in a call center/answering service environment. Don't waste your resources on something that can be handled by our staff.