To Our Valued Customers;
If you tried to forward your phones or have a report from someone that says they tried to call you yesterday between 4:15pm and 5:15pm and they got a recording that said ‘Your call cannot be completed’ or something similar, it is because there was a widespread inter-exchange carrier outage affecting how calls were processed between telephone companies. There were multiple large phone carriers involved with this problem. You may have been able to call your neighbor but not the business across town. The success or failure depended on who the phone carrier was and how the calls get routed to your address and to the person you are calling.
FEAR NOT! Our staff jumped into action to determine what was happening and to begin to offer solutions to our clients. Fortunately, the problem was resolved by the carriers quickly and everyone could go back to their routine.
Please note: At no time were our phone lines down yesterday. All of our lines, from four different phone carriers, were up and functional. We became aware of potential trouble at approximately 4:20 when one of our own internal tests failed. At that time we performed additional testing to attempt to determine the breadth and severity of the problem, while working on a temporary work-around solution. Some of you were able to use that solution prior to the carriers service returning and approximately 5:15.
By 5:20 everything had returned to normal and we have not experienced any issues since that time. If you did not experience any troubles yesterday, please do not change anything that you normally do. If you were given an alternative number to forward your lines to, please return back to using your usual forwarding number today.
Thank you for your patience and understanding. Should you have any questions please feel free to give us a call or send us an email and we will be happy to discuss it with you.
Should an issue similar to this ever happen in the future, the best way to contact us would be an email to service@TowneAnswering.com so we can quickly assess the scope of an outage and provide an alternate route for customer calls. Thank you for allowing us to serve you!