Leaping Into Paperless Messaging

As we transitioned into the world of computers, we first used them in conjunction with answering our client’s line on a ‘regular’ phone at our office and then using the data that had been pre-programmed into each client’s account to answer questions and help the caller. When we needed to take a message, we were still writing on paper and still manually dialing phones and pagers to reach clients.
The time finally came when we felt ‘ready’ to take the scary jump to paperless…

Where would all of those messages go?
How would we know if a client had any messages?
How would we find them?
How would we get rid of them?

Taking the first call was amazing….and IT ALL WORKED EXACTLY AS IT WAS SUPPOSED TO !!!

…And we’ve been moving full speed ahead ever since and wondering how we ever did it any other way!

We have retained one switchboard and it is displayed in our front office; stop in and see it if you are ever in our area.

Technology continued to march ahead and, at this point, we were marching right along…

Deb Crown

Deb Crown

About Deb Crown

Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.