Need a back-up?

We’ve Got Your Back!

Back-up, Back-out, Backlog, Backlash, Backfired, Backfield, Backward, Backbone…

I am always thankful that English is my first language…odd as it may be…because it would be incredibly difficult to learn. Take the word ‘back’ for example: ‘The rear surface of the body from shoulders to hips’ OR ‘In the opposite direction from the one that one is facing’ OR ‘Give support to’ OR ‘Behind something’ OR EVEN ‘In the past’. Wow!

However, regardless of what you need, what you think you may need or what you will need in the future, we have you covered.

A back-up? Why is it that you seem to receive very important calls when you are too busy or short-staffed to process them properly? Towne can be your back-up by programming your calls to ring to us when you can’t handle them. We are your back-up!

Did someone back-out? You thought you had the perfect person all trained and ready to go and then…they got another job. Send the calls to us, permanently or temporarily, and we can free you up to do what you need to do to keep things moving.

Do you have a backlog of work? And you keep getting interrupted by calls… and then you have to get your head back into what you were doing… Send the calls to us and we can follow your predetermined protocols to determine whether this call needs attention in the moment or can wait until you have more time to talk.

Did someone make a mistake and now there is a backlash you need to deal with? You keep getting calls for the pizza shop whose number was published incorrectly in a marketing piece. All your invoices were sent out with late fees on them; angry customers keep calling and calling. We can help! Whether we help by correcting the problem with a voice mail message or our staff answering the calls, you can do what you need to do without constant interruptions.

What backfired? Sometimes things happen… the radio spot you purchased has generated an incredible number of calls but by the time you can get back to the callers, their interest has diminished. Let Towne help to process those calls and keep the callers interested in your product or service.

Everyone needs a backfield! Waiting behind the front line (you), we are there 24/7/365 to be on the offense or defense…whatever you need!

Feel like you are moving backwards? Did you really think your Aunt Jane’s cousin that used to work in an office would be just the person to handle your calls? Or are you answering your calls on your cell phone and it’s driving you crazy? Towne can give your business just the cutting-edge and professional ‘sound’ that you were looking for.

Need a backbone? We’ve got you covered!! We will be the backbone, the voice and the personality of your business… giving your callers just what they need to have confidence in what you do.

We’ve got your back!! 

Deb Crown

Deb Crown

About Deb Crown

Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.