What Results Can I Expect From Express Messaging?

 

Are you part of a community or group that ever needs to send mass notifications to residents or group members? Do you currently waste time gathering email lists and struggling to get the word out about an important event or urgent alert in a timely manner? If so, Express Messaging may be the solution you’re looking for.

As we discussed in “Who Can Benefit From Express Messaging, And How?”Express Messaging is ideal for any community group that wants to reach people in a timely fashion, using as little manpower as possible. Alerts are sent instantly online, benefitting towns and boroughs or municipalities, educational institutions, businesses, and groups such as retirement communities, to name just a few.

Express Messaging is incredibly efficient, and effective. So, what kind of results might you expect?

Save Time

Predetermined distribution groups can be established, including bulk imports, and contact lists are easy to manage. Group members can sign up through an online portal, and can opt to receive messages using multiple means—text, voice, or email.

  • Text messages (SMS) are sent at the rate of 10,000 per hour.
  • Automated calling is processed at the maximum rate of 5,000 per hour.
  • Emails are sent instantly, regardless of the volume.

A dashboard tracks alerts in real time, and transmission reports are available online. In addition, support is available 24/7 through a customer service representative.

Save Money

The automated messages are generated remotely online, working independently from your telephone and computer systems. It’s simple to use and integrate, and there is no installation or equipment investment on your systems or servers.

Rates are fixed no matter the usage, and there’s no contract or long term commitment. Messages and alerts can be sent effortlessly and instantly, at a fraction of what it would cost for an employee to manage the same task.

Increase Productivity & Participation

As we explored in “Can An Answering Service Be The Town Crier?”, municipalities are seeing great rewards by sending mass notifications to residents for snow alerts, trash collecting, and community events.

Communities using the system are reporting a surge in the number of new group member sign-ups right after an alert or event notice had been sent. They found that their group members talked about how easy and helpful the messages were to receive and then spread the word to others who may benefit but who had not yet signed up. Group participation grows, making the notifications even more widespread and effective.

That’s the beauty of Express Messaging. Saving time and money, while growing productivity and participation … we call that a win, win, win!

If you’d like to learn more about how Towne Answering Service can partner with your community group, business, or institution to provide immediate, automated messaging, please call us at 800-660-4316 for a free consultation, or visit our Express Message Mass Notification page to learn more about our various communication solutions for communities.

Deb Crown

About Deb Crown

Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.