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Do you have any basic rules you follow when answering phones for clients?
Do you know how your phone is answered 24/7?
Do you know the route a typical call travels throughout your office?
Is there a delicate way to put callers on hold?
"I don't know" is not an option
Good listening skills equals good information
Keep in mind that having a telephone conversation requires better articulation and listening skills than when communicating in person. Always verify all the information by repeating it back using a ph
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208 North Main Street
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