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Do you know how your phone is answered 24/7?
Good listening skills equals good information
Do you have any basic rules you follow when answering phones for clients?
I have heard smiling is important on the phone, is it really?
Do you know the route a typical call travels throughout your office?
Use intentional wording when asking someone to hold
How about on an exceedingly busy day? Are these paths acceptable with the level of customer service you want to provide? If a call bounces from phone to phone in your office, are you comfortable wit
Towne Answering Service
208 North Main Street
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