Main Street Revitalization

Tips

Do you know how your phone is answered 24/7?

Good listening skills equals good information

Do you have any basic rules you follow when answering phones for clients?

I have heard smiling is important on the phone, is it really?

Do you know the route a typical call travels throughout your office?

Use intentional wording when asking someone to hold

Tips

How about on an exceedingly busy day? Are these paths acceptable with the level of customer service you want to provide? If a call bounces from phone to phone in your office, are you comfortable wit

Charlie & Deb

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Towne Answering Service

208 North Main Street Souderton, PA 18964

Phone: 215-723-4316

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