Tips

Do you know how your phone is answered 24/7?

Do you know the route a typical call travels throughout your office?

"I don't know" is not an option

Good listening skills equals good information

Practice using positive phrases

I have heard smiling is important on the phone, is it really?

Tips

If a person identifies themselves at the beginning of the call, train yourself to remember their name. It saves time asking for it again and will help the caller to be more cooperative during the rema

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