When things go wrong…..

As I sit here and contemplate the fact that I have not posted to our blog for quite some time, we are in the middle of an incredible heat wave. The temperatures have soared to almost inconceivable highs here in Pennsylvania and will go even higher before we say goodbye to this dangerous weather.

The heat and all of its negative possibilities has been on the news…check your neighbors, hydrate, stay indoors, etc., etc. It has made me think of the many things that could possible go wrong that could do great damage to a business or professional reputation.

A medical lab’s refrigeration unit breaks down and blood supplies, vaccines and medications are lost.

An air conditioner heats up overnight and by the time the business opens in the morning, the servers are overheated and the entire computer network is not working.

A roof-top air conditioner stops working at 2am and, when the first shift arrives in the morning, they need to be sent home because the building is too hot. A day of production is lost.

A chef arrives to begin preparations at a restaurant and discovers that the refrigeration has heated up to 50 degrees. Food has spoiled and the scheduled menu is now just a dream…or nightmare.

Lightning strikes on Saturday and shorts out a transformer that supplies the electricity for an entire office complex. When staff arrives on Monday they cannot work…no power, no phones.

A water heater leaks and the water destroys boxes of items stored nearby.
Most of the above scenarios can happen in the cold as well as the heat; the results can be no heat, frozen pipes…the unfortunate consequences are much the same.

All of these situations…and many others…could be avoided by taking simple and inexpensive pre-emptive measures. There is equipment to monitor all types of units that will send a signal when something outside of the ‘normal’ parameters happens. That signal could go to an on-call person or it could go to a 24/7 business that could deal with it. Our company can receive any alarm and act accordingly.

Refrigeration too warm? Alarm signal goes out…call is made. Products saved.
Room or building too warm/cold? Alarm signal goes out…call is made to maintenance. All is well.

Something leaking? Alarm signal goes out…maintenance is called. Item is fixed.
Just take a few minutes and think of some things that are ‘out of your control’ that could happen and put your business or reputation in jeopardy. Then take the steps necessary to protect yourself.

If you need some help or someone to be there for you 24/7, we would be glad to assist.

Deb Crown

Deb Crown

About Deb Crown

Towne Answering Service was established in 1968 to provide answering services for medical and commercial clients in the southeastern Pennsylvania area. Utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard), Towne was able to establish a very faithful clientele, the majority of whom are still with us today. As time passed and technology advanced, so did the equipment. The answering service equipment evolved from switchboards to a basic computerized system with handwritten messages. From that, we were able to move to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching and were able to partner with our clients and provide a higher level of service.